SUPPORT
FAQ
Although this is a very complex question, we usually strive very hard to have the food trucks ready in two weeks. Variations arise depending on the complexity of the individual customer requests and the availability of equipment required for the kitchen.
At an initial meeting, one of our builders will discuss with you the nature of your business and equipment needed. This will facilitate the decision of what size truck will be needed.
A couple of days after, one of our staff members will draft a detailed and itemized invoice that will be signed by the customer.
Once a work order has been agreed upon, we will maintain close contact with the customer as we search and acquire a truck. The down payment required, is the cost of the truck itself. This will allow the customer to transfer the tittle and ownership of the truck to self and will allow us to facilitate the process in obtaining the proper licenses.
The next payment of 50% is due after the first week. Roughly around the time that the installation of the kitchen equipment starts.
Last payment of 50% is due the day the truck is finished and picked up. Roughly 2-4 weeks.
Still got questions? Contact us
CLIENT SERVICE
Coming soon.
Shipping
National Shipping
Yes, we ship nationwide. We let the customer decide the fare of their choice according to the timeline in which the equipment is needed. We also work with various shipping companies.
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Returns
Return Policy
New items will be awarded manufacturers guarantee. Most used items will be sold as is, however, they are tested, repaired and refurbished before they leave our warehouse.
Refund Policy
Refunds are available on select new merchandise.
Still got questions? Contact us
PRIVACY POLICY
This Privacy Policy governs the manner in which S4L Industries collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.S4Lindustries.com.com website (“Site”). This privacy policy applies to the Site and all products and services offered by S4L Industries.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet Service Providers utilized and other similar information.
Web Browser Cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
S4L Industries collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you. - To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To share your information with third parties
We may share or sell information with third parties for marketing or other purposes. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing Your Personal Information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third Party Websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Changes to this Privacy Policy
S4L Industries has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of these Terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
S4L Industries
S4Lindustries.com
7885 W. 20th Ave., Hialeah, FL 33014
PAYMENT AND WARRANTY
Forms of payments
Cash and most forms of major credit cards.
Do we provide financing?
No, we do not. However we can refer customers to several places in order to attain funds.
Warranty terms & conditions
These are independent to each piece of equipment and agreed upon when the item is purchased.
Still got questions? Contact us